PocketWizard™ Repair Information
General Information
Whether you need emergency service or routine periodic
maintenance on your PocketWizard products, Mamiya America
Corporation is eager to give you personal and prompt
service. Our award winning team of professionals is
dedicated to making service and repair a pleasant experience.
Before sending your equipment for repair we invite
you to call our service department for a remote diagnosis.
This step will often save time and expense of shipping
and return.
^ top
Write a letter of explanation
Be sure to write a letter indicating the specific nature
of the problem or service requested. Please be clear.
The more information we have, the better able we will
be to service your equipment properly.
^ top
Unapproved estimates
If estimates are not approved within 60 days, or the
repair estimate is rejected, the products will be returned
FEDEX. ground, with a $15 C.O.D. charge to cover shipping
and handling.
^ top
Products beyond reasonable repair
When final estimated labor and parts costs exceed 50%
of the price of a new product, we consider the old product
to be beyond reasonable repair, and will accept it for
a 25% goodwill credit against the selling price of new
replacement equipment. Making this exchange will require
specific authorization by you.
^ top
Impact damage
Products with impact damage require individual estimates
and may be subject to re-estimate once the extent of
damage has been determined by disassembly and examination.
^ top
Where to send repairs
PocketWizard units may be sent directly to our national
service headquarters: PocketWizard Professional Division,
Mamiya America Corporation, 8 Westchester Plaza, Elmsford,
NY 10523. Phone: 914-347-3300, Fax: 800-321-2205
^ top
Repair warranty
Repaired equipment is subject to a 90 day limited warranty,
covering only re-repair if necessary and not consequential
damages. See general statement regarding limited warranty.
^ top
Expedited service
48-hour rush service, for both in and out-of-warranty
repairs, is available at an extra charge of $30.00.
Please call us in advance of making your shipment with
the shipping details. For this service, packages and
letters must be clearly marked: 48-HOUR RUSH.
^ top
Print out
a Repair Order Form
For your convenience, you may wish to print out a handy
form through your browser and use it to send with your
letter and shipment.
^ top
All information and offers contained
herewith apply to the USA only.
© 2008 PocketWizard
|
